Terms & Conditions

Introduction

Welcome to lggoal. These Terms and Conditions ("Terms", "Agreement") govern your access to and use of the lggoal website, mobile applications, and all associated services (collectively, the "Service") operated by lggoal ("we", "us", "our", "Company"). By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

lggoal is an international online gaming platform offering sports betting, live casino games, slots, and other gaming entertainment to users in Indonesia and select international markets. We are committed to providing a secure, fair, and responsible gaming environment. These Terms constitute a legally binding agreement between you and lggoal. Please read them carefully and ensure you understand all provisions before creating an account or placing any bets.

Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal gaming account created by you on the lggoal platform to access our services.
• "Bet" or "Wager" means any stake placed on a gaming product or sporting event offered by lggoal.
• "Bonus" means any promotional credit, free bet, cashback, or other incentive offered by lggoal, subject to specific terms.
• "Content" means all text, graphics, logos, images, software, and other materials available on the Service.
• "Deposit" means the transfer of funds from your payment method into your lggoal Account balance.
• "KYC" (Know Your Customer) means the identity verification process required to comply with regulatory standards.
• "Service" means the lggoal website, mobile applications, and all gaming products and features offered therein.
• "User", "you", or "your" means any individual who accesses or uses the Service.
• "Withdrawal" means the transfer of funds from your lggoal Account balance to your designated payment method.

Eligibility Requirements

Age and Legal Capacity

To use the lggoal Service, you must meet the following eligibility criteria:

• You must be at least 21 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of Indonesia or another jurisdiction where online gaming is legally permitted.
• You must have the legal capacity to enter into a binding contract under applicable law.
• You must not be located in a jurisdiction where online gambling is prohibited by law.
• You must not be self-excluded from gambling services or listed on any exclusion registry.

Geographic Restrictions

While lggoal primarily serves players in Indonesia, we reserve the right to restrict access from certain jurisdictions based on legal, regulatory, or business considerations. You may not use the Service if you are located in a restricted territory at the time of access. We may use IP address detection and other technical measures to enforce geographic restrictions.

Account Registration

Creating Your Account

To access most features of the lggoal Service, you must create an Account. During registration, you agree to:

• Provide accurate, current, and complete information as requested in the registration form.
• Maintain and promptly update your Account information to keep it accurate and complete.
• Create a secure password and maintain the confidentiality of your Account credentials.
• Accept full responsibility for all activities that occur under your Account.
• Notify us immediately of any unauthorized use of your Account or any other breach of security.

One Account Per Person

You may open and maintain only one Account with lggoal. Creating multiple Accounts (also known as "multi-accounting") is strictly prohibited and constitutes a material breach of these Terms. If we detect that you have opened multiple Accounts, we reserve the right to close all duplicate Accounts, cancel any pending bets, and forfeit any funds or winnings associated with those Accounts. Any bonuses claimed across multiple Accounts will be voided.

KYC Verification Process

To comply with international anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, lggoal requires all users to complete a Know Your Customer (KYC) verification process. You may be required to submit the following documents:

• Proof of Identity: A clear color copy of your Indonesian National ID (KTP), passport, or other government-issued photo identification.
• Proof of Address: A recent utility bill, bank statement, or government document dated within the last three months showing your name and residential address.
• Selfie Verification: A photograph of yourself holding your ID next to your face.

KYC verification is typically required before your first withdrawal or when your account activity triggers our internal security protocols. Verification processing times are generally 2-24 hours during business days. Failure to complete KYC verification when requested may result in temporary account restrictions, including inability to withdraw funds.

Deposits and Withdrawals

Making Deposits

lggoal supports deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). When making a deposit, you agree that:

• The minimum deposit amount is Rp 50,000 for bank transfers and Rp 25,000 for e-wallets.
• All deposits must be made from payment methods registered in your own name.
• You are the lawful owner of the funds being deposited and have not obtained them through illegal activities.
• Deposits are typically credited to your Account balance instantly, though some payment methods may require up to 15 minutes.
• We reserve the right to refuse or reverse any deposit if we suspect fraudulent activity or violation of these Terms.

Requesting Withdrawals

You may request a withdrawal of your Account balance at any time, subject to the following conditions:

• Withdrawals can only be made to bank accounts or e-wallets registered in your own name.
• Your Account must be fully verified (KYC completed) before your first withdrawal.
• Any active bonus wagering requirements must be met before bonus funds can be withdrawn.
• The minimum withdrawal amount is Rp 100,000; the maximum daily withdrawal is Rp 500,000,000.
• Withdrawal requests submitted before 18:00 WIB are typically processed the same business day; requests after 18:00 WIB are processed the next business day.
• Funds generally arrive in your account within 1-24 hours, depending on the payment method and your bank's processing times.

Anti-Money Laundering Policy

lggoal is committed to preventing money laundering and terrorist financing. As part of our AML policy, we require that deposited funds be used for gaming purposes. If you deposit funds and request a withdrawal without placing bets totaling at least 50% of the deposited amount, we reserve the right to charge an administrative fee of 10% of the withdrawal amount or return the funds to the original payment source. Suspicious transaction patterns may trigger enhanced due diligence or account restrictions.

Bonuses and Promotions

From time to time, lggoal may offer bonuses, promotions, free bets, cashback, or other incentives ("Promotions"). All Promotions are subject to specific terms and conditions that will be communicated at the time of the offer. General bonus rules include:

• Eligibility: Promotions are generally available to verified users who meet specific eligibility criteria (e.g., first-time depositors, VIP tier members).
• Wagering Requirements: Most bonuses carry wagering requirements, meaning you must wager the bonus amount a specified number of times before it can be converted to withdrawable cash. Typical requirements range from 5x to 30x the bonus amount.
• Game Contribution: Different games contribute differently to wagering requirements. Slots typically contribute 100%, while table games and live casino may contribute 10-20%. Specific contribution rates will be stated in each promotion's terms.
• Maximum Bet Limits: While wagering a bonus, maximum bet limits may apply (e.g., Rp 50,000 per bet). Exceeding these limits may void the bonus and any associated winnings.
• Time Limits: Bonuses must be wagered within a specified timeframe (e.g., 30 days). Unused or unwagered bonuses will expire after the deadline.
• One Bonus at a Time: Unless otherwise stated, only one active bonus is permitted per Account at any given time.
• Abuse Prevention: We reserve the right to void bonuses and associated winnings if we detect bonus abuse, including but not limited to: creating multiple accounts, coordinated betting patterns, or exploiting software errors.

Betting Rules and Game Conduct

General Betting Rules

When placing bets on lggoal, you agree to the following rules:

• Bet Acceptance: A bet is not valid until you receive confirmation that it has been accepted and recorded in your betting history. We reserve the right to refuse any bet for any reason.
• Bet Settlement: Bets are settled based on the official result of the event as determined by the relevant governing body or lggoal's chosen data provider. Settlement times vary by sport and event type.
• Obvious Errors: If we identify an obvious error in odds, lines, or results (e.g., incorrect score, technical glitch), we reserve the right to void affected bets and refund stakes, regardless of whether bets have been settled.
• Match Postponement: If a sporting event is postponed and not completed within 48 hours of the original scheduled start time, all bets on that event will be void unless otherwise stated in sport-specific rules.
• In-Play Betting: For live in-play betting, slight delays in odds updates may occur due to transmission delays. You accept that live betting carries inherent timing risks.

Sport-Specific Rules

Detailed rules for specific sports (football, basketball, tennis, etc.) and bet types (mix parlay, voor bola / Asian handicap, over/under, etc.) are available in our Help Center. Key highlights include:

• Football: Bets are settled based on the result at the end of regular time (90 minutes plus injury time) unless otherwise specified. Extra time and penalty shootouts count only for bets explicitly including those periods.
• Mix Parlay: All selections in a parlay bet must win for the bet to be successful. If any selection is void, the parlay is recalculated with reduced odds.
• Asian Handicap: Specific rules apply for half-goal and quarter-goal handicaps, which may result in partial wins or losses.

Casino and Slot Rules

For live casino games, slots, and other RNG-based games:

• All games use certified Random Number Generator (RNG) or live dealer systems audited by independent testing agencies.
• Game rules, paytables, and return-to-player (RTP) percentages are displayed within each game.
• In the event of a software malfunction, all affected bets and payouts are void.
• Disconnections during gameplay will be handled according to each game provider's standard procedures, which typically involve completing the round automatically.

Prohibited Activities

The following activities are strictly prohibited when using the lggoal Service. Engaging in any of these activities constitutes a material breach of these Terms and may result in immediate account suspension, termination, and forfeiture of funds:

• Fraud and Cheating: Using fraudulent payment methods, colluding with other players, exploiting software vulnerabilities, or employing bots or automated betting systems.
• Multi-Accounting: Creating or operating multiple accounts to evade restrictions, claim multiple bonuses, or engage in other prohibited activities.
• Money Laundering: Using the Service to launder money or engage in other financial crimes.
• Underage Gambling: Allowing minors (persons under 21 years of age) to use your Account or access the Service.
• Identity Theft: Providing false identification documents, impersonating another person, or using stolen payment methods.
• Arbitrage Betting: Systematically exploiting odds discrepancies between lggoal and other operators to guarantee profits regardless of event outcomes.
• Syndicate Play: Coordinating with other players to manipulate odds, fix outcomes, or engage in other forms of collusion.
• Abusive Behavior: Harassing customer support staff, other players, or engaging in discriminatory, threatening, or abusive conduct.
• Reverse Engineering: Attempting to decompile, reverse engineer, or otherwise extract source code from our software or systems.

Limitation of Liability

To the fullest extent permitted by applicable law, lggoal and its affiliates, directors, officers, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service.
• Any loss of profits, revenue, data, or business opportunities resulting from service interruptions, technical failures, or errors.
• Any damages caused by third-party actions, including but not limited to payment processor failures, internet service provider outages, or malicious attacks by hackers.
• Any damages arising from your breach of these Terms or violation of applicable laws.
• Any loss or damage resulting from your failure to maintain the confidentiality of your Account credentials.

Service Availability

While we strive to provide uninterrupted service, lggoal does not guarantee that the Service will be available at all times or free from errors. We reserve the right to suspend, modify, or discontinue any aspect of the Service at any time without prior notice. Scheduled maintenance and unexpected technical issues may cause temporary service interruptions. We shall not be liable for any losses incurred during periods of service unavailability.

Maximum Liability

In jurisdictions where limitation of liability is not permitted by law, our total aggregate liability to you for any claims arising from these Terms or your use of the Service shall not exceed the amount of deposits you have made to your Account in the twelve months preceding the event giving rise to liability, or Rp 10,000,000 (ten million Indonesian Rupiah), whichever is lower.

Account Suspension and Termination

Termination by You

You may close your lggoal Account at any time by contacting our customer support team. Upon account closure:

• Any remaining Account balance (excluding unreleased bonus funds) will be returned to you via your registered payment method after deducting any applicable fees or charges.
• All pending bets will be settled according to the standard rules before final balance calculation.
• You must complete KYC verification if not already done to facilitate the return of funds.
• Account closure may take 3-7 business days to process completely.

Termination by lggoal

We reserve the right to suspend or terminate your Account immediately, without prior notice, if:

• You breach any provision of these Terms.
• We are required to do so by law or regulatory authority.
• We detect fraudulent, abusive, or suspicious activity on your Account.
• You provide false or misleading information during registration or KYC verification.
• You fail to respond to requests for additional verification documents within a reasonable timeframe.
• Your Account has been inactive (no login or betting activity) for more than 12 consecutive months.

Upon termination by lggoal, we will return any undisputed Account balance to you, less any amounts owed to us or legitimately withheld for investigation purposes. Winnings obtained through breach of these Terms may be forfeited.

Self-Exclusion

If you feel that your gambling is becoming problematic, you may request self-exclusion by contacting our customer support team. Self-exclusion periods can be set for 6 months, 1 year, 2 years, or permanently. During self-exclusion:

• Your Account will be closed and you will be unable to log in or place bets.
• You will not receive promotional communications from lggoal.
• Any attempt to create a new Account during the self-exclusion period will result in immediate closure.
• Self-exclusion is irreversible during the chosen period; requests to reopen an account early will be denied.

Governing Law and Dispute Resolution

Applicable Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the jurisdiction in which lggoal is licensed to operate, without regard to conflict of law principles.

Dispute Resolution Process

If you have a dispute with lggoal, we encourage you to first contact our customer support team to seek an informal resolution. Most disputes can be resolved quickly through direct communication. If the issue cannot be resolved informally, you agree to the following dispute resolution process:

1. Formal Complaint: Submit a formal written complaint to [email protected] detailing the nature of the dispute, relevant account information, and your desired resolution.
2. Investigation: We will investigate your complaint and provide a written response within 10 business days.
3. Escalation: If you are not satisfied with our response, you may escalate the matter to our senior management or, where applicable, the licensing authority that regulates our operations.

Arbitration

Any dispute that cannot be resolved through the above process shall be settled by binding arbitration in accordance with the rules of the arbitration body designated by our licensing jurisdiction. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on all parties. Each party shall bear its own costs of arbitration, unless the arbitrator decides otherwise.

Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against lggoal.

General Provisions

Amendments to Terms

lggoal reserves the right to modify these Terms at any time. We will notify you of material changes by posting an updated version on our website and updating the "Last Updated" date at the top of this page. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. We recommend reviewing these Terms periodically to stay informed of any updates.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of lggoal.

Entire Agreement

These Terms, together with our Privacy Policy and any specific bonus terms or promotional rules, constitute the entire agreement between you and lggoal regarding your use of the Service and supersede all prior or contemporaneous communications and proposals.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. lggoal may assign or transfer its rights and obligations under these Terms at any time without notice to you.

Language

These Terms are written and executed in English. Any translations provided are for convenience only. In the event of any conflict between the English version and a translation, the English version shall prevail.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the lggoal Service, please contact us through the following channels:

• Email: [email protected] (plain text, no clickable link)
• Live Chat: Available 24/7 through the lggoal website and mobile application
• WhatsApp Support: +62 812 3456 7890 (plain text, no clickable link)
• Response Time: We aim to respond to all inquiries within 24 hours, with average response times of 2-5 minutes during WIB peak hours (10:00-22:00).

Our customer support team is trained to assist with account issues, technical problems, payment inquiries, bonus questions, and general platform guidance. For legal inquiries or formal disputes, please address your correspondence to our legal department at the email address above with "Legal Inquiry" in the subject line.

Key Points Summary

For your convenience, here are the key points from these Terms & Conditions: